427 Privacy Policy — How We Protect Your Data

Information We Collect from Users

When you sign up and use the 427 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is collected directly from you or automatically through the platform's systems.

Account information: full name, email address, phone number, date of birth, and identity verification details required at registration. This information is used to create and verify your account identity.

Payment information: transaction details in MYR, the bank or e-wallet used (FPX, TNG eWallet), and your deposit and withdrawal history. Full account numbers are not stored directly by 427 — payment processing is handled through secure third-party payment service providers.

Device and browser information: device type, operating system, web browser, IP address, time zone, and language used. This data helps us detect unauthorised activity and improve the user experience on the mobile platform.

Usage data: pages visited, games played, session duration, clicks and in-platform actions. This helps us understand how users interact with the platform for continuous improvement purposes.

How Your Information Is Used

Information collected by 427 is used for the following purposes:

• Identity verification and account security — ensuring that only the verified account owner can log in and carry out transactions.
• Processing deposits and withdrawals — accurately verifying and recording all financial transactions in MYR.
• Customer support — enabling the 427 support team to respond to enquiries and resolve issues with accurate information.
• Platform security — detect fraudulent activity, multiple account usage, or any behaviour that violates our terms of use.
• Product improvement — analysing usage patterns to improve the interface, platform speed, and available game options.
• Legal compliance — fulfil reporting and documentation obligations as required under relevant regulations.

Use of Cookies and Session Tracking

The 427 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit this website.

The types of cookies used include session cookies (deleted when you close your browser), preference cookies (which save your language and display settings), and analytics cookies (which help us understand usage patterns). We do not use third-party advertising cookies to track your activity on other websites.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect specific platform functions, including the ability to stay logged in between sessions.

Data Storage, Security & Third-Party Sharing

All 427 user data is stored on servers protected with SSL encryption and strict technical security measures. Access to users' personal data is restricted to staff who require it to carry out their specific responsibilities.

427 does not sell or rent users' personal information to third parties for marketing purposes. However, we do share necessary information with the following parties under certain circumstances:

• Payment service providers — to process deposits and withdrawals in MYR via FPX or TNG eWallet.
• Game software providers — only the minimum data required is shared to keep in-platform games functioning correctly.
• Legal authorities — where required by law or court order, we will disclose the necessary information to the relevant authorities.

Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once no longer needed, it will be securely deleted or anonymised.

User Rights Regarding Personal Data

As a 427 platform user in Malaysia, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal information we hold about you. Requests can be submitted through our support email.
• Right to rectification — if any of your information is inaccurate or incomplete, you may request a correction. Some details can be updated directly through your account settings.
• Right to erasure — you may request the deletion of your account and personal data, subject to legal compliance requirements and any outstanding transaction balances.
• Right to restriction of processing — under certain circumstances, you may request that we restrict how we process your data while your request or complaint is being handled.

To exercise any of the rights above, please contact our support team via email. We will endeavour to respond to all requests within 14 business days.